First Visit Information

This page details helpful information and tips to prepare for your first visit with a CU Medicine provider at one of our conveniently located clinics or partner sites. Click here for more information on CU Medicine and our affiliate clinical partners. From current COVID-19 visitor guidelines, information about telehealth visits, preparing for your first appointment, accepted insurance, and more, our goal is to ensure you receive well-coordinated,  convenient, and expert care.

If you would like more information about any of the topics below, please call your clinic directly before your first visit for assistance. We look forward to seeing you!


COVID-19 Guidelines 

Our clinics are open to provide care for you and your family. The health and safety of all patients, their family members, and our health care team is always our number one priority.

The federal public health emergency responding to the COVID-19 pandemic expired on May 11, 2023. COVID-19 is still in circulation, and vaccines and treatments still remain available.

For your protection, we have implemented the following procedures:

  • Our clinics are open for scheduled in-person and virtual visits. To schedule an appointment, call your clinic directly. Click here to search for a clinic.

  • Patients should advise staff of any fever, cold symptoms (cough, sore throat, runny nose, shortness of breath) or flu symptoms (fever, chills, body aches, etc.)

  • Symptomatic patients may be directed to schedule a virtual visit and be sent for testing, if necessary.

Thank you for trusting us with your care and helping us to maintain a safe healthcare environment for your healthcare!


Scheduling Your First Visit

When scheduling an appointment, please be prepared to provide the reason, or chief complaint, for your appointment.

Please allow at least 24-hour notice if you are unable to keep your scheduled appointment.


When to Arrive and What to Bring 

Here are some helpful tips to prepare for your first scheduled appointment:

  • Please arrive 5 minutes before your scheduled appointment time and complete e-check-in, if applicable.

  • Patients arriving more than 10 minutes after their scheduled appointment time may be asked to reschedule their appointment.

  • All new and established patients will be asked to present their photo identification and insurance card at every office visit.

  • Patients should anticipate paying required co-pays at check-in.


Preparing for Your First Telehealth Visit

Please note, you must be located in Colorado in order to have a virtual visit. If you are scheduled for an upcoming telehealth visit, here are some helpful tips to help you prepare:

  • Please have all of your medication in front of you at the time of your visit.

  • Make notes ahead of your appointment, if there is anything specific that you would like to discuss with your provider.

  • It is encouraged to have a paper and pen to write down any notes during your visit.

  • Prior to your visit, if you have a scale, BP monitor, glucose monitor and a pulse oximeter, it would be helpful if you could obtain readings ahead of your appointment and have them available for the medical assistant who will be contacting you before the start of your visit.

  • Please complete any questionnaires before your visit. 

  • If you do not have a Medical Durable Power of Attorney document completed, please take a few minutes to complete this in My Health Connection if you are an existing patient or ask your clinic.


Parking Information

Please allow enough time to find parking before your appointment as parking spaces can be limited at some clinic locations. For more information about parking, please visit your clinic’s location page on our website or contact the clinic directly and our staff will be happy to help you with specific parking instructions.


Payment and Insurance

To best serve our patients, we partner with many health insurance networks, including eligible Medicare and Medicare advantage plans. Please visit our Accepted Insurance page to use our convenient tool to search for your insurance plan.  

We encourage you to call ahead of your appointment to verify provider participation to ensure you receive the best benefits your plan has to offer, benefits, coverage, deductibles, or any other out-of-pocket expenses that will be your responsibility prior to your visit as your plan may have network restrictions. 

View fees for the most common clinical services we offer. Please note that we accept most insurances and have contracts that discount these fees for those payers. We also offer self-pay and other discounts for patients that qualify.

If you are not covered by health insurance, please contact our billing office at (303) 493-7700 to discuss payment options prior to receiving a health care service from a health care provider at our clinics to ensure you have the complete information regarding the actual amount of your financial responsibility at the time of service.