Patient Resources
University of Colorado Medicine (CU Medicine) is the region’s largest and most comprehensive multi-specialty physician group practice. The CU Medicine team delivers business operations, revenue cycle and administrative services to support the patients of over 4,000 University of Colorado School of Medicine physicians and advanced practice providers.
We’re here to help you locate the care you need, prepare for your visit to a CU Medicine clinic, and answer questions you may have about your bill.
CU Medicine Clinical Locations
To find addresses and directions for specific clinic locations, visit our Find a Location page.
View a comprehensive map of the CU Anschutz Medical Campus.
Frequently Asked Billing Questions
Q: How do I pay my bill?
A: Our online patient payment portal is a safe, secure and a fast way to pay your bill or see your account balance. You may also call our Patient Services
team at 303-493-7700.
Q: Why did I receive two bills when visiting a doctor at University of Colorado Hospital or Children’s Hospital Colorado?
A: It is common practice among hospitals and health systems to utilize a split billing procedure for visits, consultations and procedures. The bills are not for the same aspects of the visit, though they reflect the same date of service. CU Medicine bills for the provider you saw on the day of the visit. Our hospital partners bill for the use of the facility, nursing and administrative staff, and any equipment/supplies used during the visit. Click here for more information on CU Medicine and our affiliate clinical partners.
Q: Is my health insurance plan accepted at CU Medicine?
A: We accept a wide variety of insurance plans. To view a list of insurance plans CU Medicine accepts, visit our Accepted Insurance web page to easily search accepted health plan options.
Q: How does CU Medicine work with my insurance plan to determine what amount I’m responsible for paying?
A: After your visit to a CU Medicine clinic or to a CU Medicine provider, the charges for those services are generated on a claim form and sent to your insurance company. Your insurance then tells CU Medicine if you are responsible for a portion of the
provided services.
Your insurance will usually identify any patient responsibility by checking the following items in your benefits plan:
- Deductible: The amount a patient owes for covered healthcare services before their insurance company begins to share the costs.
- Coinsurance: The amount a patient must pay for covered healthcare services after they have satisfied the deductible required by their health insurance plan.
CU Medicine offers interest-free payment plans. Please call us at 303-493-7700 and our Patient Services team can review your options. You can also visit our online bill pay system and review your interest-free payment options there.
Q: Who do I contact if I have questions about my bill?
A: Our Billing Inquiries web page has answers to the most commonly asked billing questions. If you need additional assistance regarding your bill, email our billing team or call our Patient Services team at 303-493-7700.
Q: What are my rights against surprise out-of-network medical bills?
A: In 2019, Colorado passed a law protecting consumers on state-regulated insurance plans from receiving surprise bills when unknowingly seen by an out-of-network provider. To learn more about out-of-network billing protections, click here.
COVID-19 Policies
The federal public health emergency responding to the COVID-19 pandemic expired on May 11, 2023. COVID-19 still is in circulation, and vaccines and treatments still remain available.
For your protection, we have implemented the following procedures:
- Visit our Appointment Request page or call your clinic directly to schedule an in-person or virtual health visit.
- Call your provider or schedule a Virtual Visit if any of the following apply to you:
- New cough, fever of 100.4°F or greater, or shortness of breath in the last 72 hours OR
- Two or more of these symptoms that are new in the last 72 hours: Chills, muscle aches, severe headache, sore throat, runny nose, vomiting, diarrhea, loss of smell or loss of taste.
- Symptomatic patients will be directed to schedule a virtual visit and be sent for testing, if necessary.
Visit CU Medicine’s COVID-19 policies web page to learn more and understand what to do if you have been exposed or test positive.
Secure Email Messages from CU Medicine
View Instructions for Receiving Encrypted Secure Email Message from CU Medicine.
Notice of Nondiscrimination
View CU Medicine’s notice of nondiscrimination online.
